Return period

You have a period of 15 days following receipt of your order to request an exchange or a refund if the product does not suit you.

Product Status

The product must imperatively be unworn and returned in its original packaging (kraft pouch with barcode).

Return fees

The return of goods is at your expense, whether for a refund or an exchange.

Procedure

You can make a return request directly on your customer area or if you encounter any problems, send us an email at hello@craiestudio.com.

Once your request has been validated, all you have to do is print the return form and attach it to the package and send the package back to us at the following address:

CRAIE STUDIO
6, Avenue Gutenberg - ZI Larrieupolis
31120 PORTET-SUR-GARONNE
France

Refund

Upon receipt of your return, our logistics reserve a period of 10 days to check the goods. The refund of the product only (excluding delivery costs) will be made by following directly via your initial method of payment.

Exchange

If you would like an exchange for an item of the same value, contact us by email (hello@craiestudio.com), we can set aside another color or size if it is available while we receive your return.

If you want another item instead of a different amount, we will give you a reduction voucher for the amount of your initial order including shipping costs, and you can order again on the site without having to pay the costs again. of shipments.