The brand

Who are we ?

Craie Studio is a French brand of leather goods and fashion accessories that vertically and responsibly manufactures quality products in its manufacturing workshop based in Casablanca, Morocco.

Who is behind the creations of Craie Studio?

We are Camille and Sébastien, the creators of the brand and Artists in Love. Passionate, creative and in love with our beautiful planet, we place know-how, modularity and ecological commitment at the heart of our collections. We strive to offer another vision of fashion, more responsible, more qualitative and at a fair price. As designers, we consider it our responsibility to offer and make accessible conscientious fashion so that customers can consume better.

Where are Craie Studio products made?

Our collections are made from A to Z in our manufacturing workshop based in Casablanca. This allows us to create collections without limits, to do and undo until the perfect model is obtained, to be very reactive, to control our production and to guarantee a very good quality of sustainable manufacture.

We are lucky to produce everything on site and to have no intermediary. Since the beginning of the brand in 2012, we have been supported by a nice team of leather craftsmen, who continue to grow every day, thanks to your trust. They make with love and with real craftsmanship the pretty pieces that will join your locker room and that will accompany you for a long time.

Where can we be found?

Craie Studio celebrates its 11th anniversary this year and is distributed in around 250 points of sale around the world. You can find us in very nice addresses such as Galeries Lafayette, Sarenza, Smallable, L'Exception, and many others!

Find our points of sale

In France :

https://craiestudio.com/pages/points-de-sales

abroad :

https://craiestudio.com/pages/revendeurs-monde

on line :

https://craiestudio.com/pages/vente-en-ligne

Order tracking and delivery

How do I create / access my account on Craie Studio?

To create or access your account on Craie Studio, nothing could be simpler!

All you have to do is access the craiestudio.com website, click on the "Connection" button, the little man at the top right of the home page.

Then enter your email address to receive a 6-digit login code by email.

No need for a password, each time you log in with your e-mail address, you will receive a unique 6-digit code to log in securely.

Once you are connected to your Craie Studio customer account, you can access all the features: summary of your orders, addresses, returns, etc.

Can we pay in several installments?

On the Craie Studio website, we offer payment in installments free of charge with PayPal. You will be able to select this option during the checkout process.

Can I change / add a delivery address?

It is possible to change or add a new delivery address.

To do this, simply log in to your Craie Studio customer account, go to the "account" tab located in the bar at the top of the page, then select "account information". You will see all the information relating to your account as well as your pre-registered addresses. Click on the "+" to the left of the addresses to create a new address.

Is it possible to cancel my order?

You change your mind? We invite you to contact us as soon as possible at hello@craieboutique.com . Depending on the status of your order we will inform you about what is possible to do. Our logistics team is generally quite reactive when preparing orders, if your order is already ready, it will be impossible to cancel it.

How can I follow the progress of my order?

Once your order has been placed on the craiestudio.com website, you can follow its progress by following the following steps:

1. Log in to your customer account and go to the "Orders" section.
2. You will then see an order details page, which will show the current status of the order.
3. If the order has shipped, you should see a ship date and tracking number.
4. If a tracking number is available, you can click on it to be redirected to the carrier's site and follow the progress of the delivery.

Our logistics team is quite responsive and typical processing time during normal busy periods is same day or next day.

During busy periods, processing and shipping times may be extended.

For any questions, our team is at your disposal on hello@craieboutique.com

What are the shipping fees ?

Depending on the country you are in, delivery costs may vary. We advise you to validate your basket, so the actual shipping costs of your order will automatically appear depending on the carrier selected and the packaging of your order.

For orders in France you have the possibility to choose the carrier that suits you:

• DPD: the cheapest, delivery to a relay point possible.
• La Poste: Colissimo standard or Expert against signature.
• Chronopost: the fastest.

For the international, we work with:

• Colissimo International: for Europe and the DOM TOM
• UPS: dedicated to major export.

Do I have to pay taxes and customs fees?

For orders in France and in the EU, taxes are included in the price of the products. For any order, no fees will be charged by the carrier on delivery.
In case of return, the taxes of the products will be automatically refunded to you at the same time as your order.

For orders outside France and the EU, taxes are not included in the amount you pay when shopping on our site. The carrier may ask you to pay the amount of VAT for your country as well as customs fees at the time of delivery.

In the event of a return, we cannot reimburse you for the costs paid at the time of delivery.

My package seems lost or stolen, what should I do?

If your package is not delivered to you and on the tracking it appears lost or stolen, we invite you to contact our customer service by e-mail at hello@craieboutique.com . Do not hesitate to specify the number of your order for a quick processing of your request!
Our logistics team will contact the carrier to check the status of your shipment and, if necessary, initiate the necessary procedures.

My package was not delivered to a relay point, what should I do?

If the relay point selected during your order is not available for various reasons (overloaded or exceptionally closed), the carrier in charge of your shipment will be forced to change the relay point to drop off your order there.

Unfortunately, we cannot change the relay point if the carrier changes it.

If you cannot collect it, the package will be automatically returned to us within approximately 7 working days. We will contact you upon receipt to see with you if you prefer a reshipment of your package or a refund.

My parcel was not delivered to me, could you help me?

If your package has not been delivered and the information on the tracking is not clear, we invite you to contact our team at hello@craieboutique.com .

We will take the necessary steps to deliver your order.

Returns and Refunds

How to make a return ?

If you wish to request a return on an order you placed on craiestudio.com, you can follow the following steps:

1. Log in to your Craie Studio account and go to the "Orders" section.
2. Find the order you want to request a return for and click on it to go to the order details page.
3. Look for the "Create a return" or "Request a return" option on the order details page. This option can be in the possible actions section of the order or in the delivery information section.
4. Follow the instructions to complete the return request form. You will need to provide information about the items you wish to return, as well as the reason for your return request.
5. After completing the form, submit your return request by clicking on the corresponding button. You will then receive an email confirming receipt of your return request.

You can follow the status of your return request in the "Returns" section of your Craie Studio account.

The return of goods is at your expense, whether for a refund or an exchange.

For any questions, our team is at your disposal at hello@craieboutique.com .

Can I request an exchange?

We advocate a reasoned production, in order to avoid any overproduction and waste. As a result, all our collections are offered in limited editions, with stocks that vary daily. Unfortunately, this does not allow us to block parts in order to make a standard exchange.

It is for this reason that for exchanges, we invite you to return the piece by requesting a return and reordering on our craiestudio.com website.

Nevertheless, in order not to make you pay shipping costs again, we will offer you the shipping costs on your new order thanks to a promotional code which will be communicated to you by e-mail.

For this, we invite you to contact our team at hello@craieboutique.com .

What is the repayment period?

Our logistics team does its best to process returns as soon as possible, however processing can take up to 14 working days after receipt of your return package.

As soon as your return has been checked and processed by our logistics department, we will refund the product(s). You will receive an email to notify you when the refund has been processed. Count between 24 and 72 hours after receipt of the e-mail to see the refund appear on your bank account.

The reimbursement of an order paid for with an e-gift card will be automatically made with a credit available on your account. You can find the breakdown of your assets in your Craie Studio customer area.

Products & maintenance

How to put the Maths bag in a backpack?

Our Maths bags have been created to adapt to your daily desires. They are reversible and modular, which allows you to carry them by hand, on the shoulder, across the body or even as a backpack.

Our tip for modulating your Maths while backpacking? Simply slip the shoulder strap and handle through the Craie ring to form elegant suspenders.

How do I buy the right shoe size for my little love?

To choose the most suitable size, we advise you to measure the feet of your little love and refer to the size chart below:

• 0-6 months = Size 17 = 10.1 cm
• 6-12 months = Size 19 = 11.5 cm
• 12-18 months = Size 21 = 12.8 cm
• 18-24 months = Size 23 = 14.1 cm
• 2-3 years = Size 25 = 15.4 cm

How do I maintain my Craie pieces?

To take care of your Craie models is essential so that they remain beautiful over the years. Here are some simple tips that will make a difference!

• waterproof the leather with suitable products, do not hesitate to ask your shoemaker for advice.
• Remember to regularly feed the leather with a leather milk.
• prefer dry cleaning at the laundry of your canvas and leather bags, avoid putting them in the washing machine, leather does not like water!
• store them in order to protect them from light and humidity when you are not wearing them

What if I have a problem with my item?

If, despite all our quality controls, the part you have just received has a defect upon receipt of the package or in the days following its use, we invite you to send an email with your order number as well as photos to hello@craieboutique .com .

Our team will be able to offer you a solution, whether it is a repair if possible, or an exchange if necessary.

What should I do if I lose one of my loops on my Maths bag?

Our Maths bags open and close thanks to a system of pressures mounted on the bag and on small leather buckles. It happens that some customers lose the small leather buckles, don't worry, we have everything planned!

You can order a spare pair of buckles on our site:

https://craiestudio.com/products/boucles-pressure?_pos=1&_sid=74c4c187e&_ss=r

The buckles are under the leather straps, so if the color is not exactly the same as your bag, it won't show.

Also, little tip, we advise you to use the pressure system for opening and closing the bag and not to detach them at the risk of losing them!